Microsoft's Email addressed to me!

Last night I received an Email marked "This message has been blocked for your safety." and

	This message may be dangerous.

so naturally I unblocked it and had a look (Dare Devil that I am) only to find it had been redirected from Microsoft (The Official Microsoft IIS Site) to my Email address from someone (name withheld) who needed help with a microsoft product (SQL server 2008 express) the same problem I had with the same product 18 months ago.
Is this Microsoft's way of making me pay for their free products (the express range very good! very cheap!) I am not a qualified programmer just a hack that learned what little I know from using free products and getting free lessons from Microsoft!!!
And now they send me questions from other users of the same product looking for solutions to their problems!!!
Being as nice as I am I tried to answer the question! then after sending it thought that they might think that I was from Microsoft!! so I quickly sent a disclaimer!! wishing them luck because if microsoft is relying on me to answer their users problems what hope do they have!!!